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Connect Zendesk Support so your tickets, organizations, and users become context that Modus can reason over. Zendesk connects over OAuth — see Connecting apps for the general flow.

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Who can connect

Connect as a Zendesk admin (or an agent with access to the tickets and organizations you want Modus to read). The connection inherits the signing-in user’s role, so end-user accounts won’t have ticket access.

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Connect

1

Start the connection

In Modus, go to Integrations, find Zendesk Support under Customer Service, and click Connect.
2

Authorize in Zendesk

In the popup, enter your Zendesk subdomain (the yourcompany in yourcompany.zendesk.com), then sign in and approve access.
3

Choose organizations

Back in Modus, select the organizations Modus should use as context.

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What Modus can access

Modus requests read-oriented access to your Zendesk tickets, organizations, users, and ticket metadata. Exact OAuth scopes are managed by Modus’s Zendesk configuration. This is a workspace connection shared across your Modus organization. Need help? Contact us at support@getmodus.com.